Terms and Conditions


Ordering

Select the item you wish to purchase by clicking on the “Add to Cart” icon next to the product description. Click on the “Shopping bag” icon for a list of the items you have selected. To complete the purchase of items added to your shopping bag, click on “Check out”. Subsequently, you will be asked to fill in your credit card details. Your purchase will be finalized and registered once you have pressed “Confirm order” and your credit card details have been confirmed by the issuer. After confirming your purchase you will receive an e-mail with an invoice.

Danish sales tax is included in all prices displayed on the web site. Customers with a delivery address within the EU (as well as Greenland, the Faroe Islands, Norway, and Switzerland) will be subjected to the displayed prices, which include Danish sales tax. For customers outside the EU, the sales tax will be deducted from the price and the tax will be calculated and collected according to domestic rates and rules. Charm’ed Copenhagen has no control over these charges and cannot predict what they may be.

Payment and security
Charm’ed Copenhagen accepts the following credit cards: Dankort, Visa, Visa Electron, Master Card, Maestro, JCB, and American Express.

All submitted credit card details are encrypted with a Secure Socket Layer (SSL) protocol which ensures that the information is transmitted securely without anyone else having access to it. Your credit card will not be debited until your order is dispatched by Charm’ed Copenbhagen. Nothing but the amount you have confirmed in connection with the purchase will be charged. You can refuse payment when you receive your bank statement. In the event of misuse of your credit card by a third party there is no own risk for you when shopping in a web shop using the SSL protocol.

Delivery
Please allow 6-7 days for delivery outside Denmark. In the event of a delay you will receive notification via e-mail.

Please allow 1-3 days for delivery inside Denmark.

Shipping
Deliveries outside of Denmark: If the order is more than EUR 400 (tax included), the shipment is free of charge. Smaller deliveries will be charged a shipping fee of EUR 53. 
Deliveries in Denmark: The shipment is free of charge for all orders.

Complaints
If you have any complaints regarding your purchase, please return the item along with details of your purchase and a description of your reason for complaining to the web shop address. If the package has been visibly damaged during shipping when you receive it, you should refuse to accept the package. In case of damage to the items during shipping your purchase will be replaced free of charge.

Return policy

Articles are accepted for full refund if you inform us within 14 days of purchase. If you wish to return your purchase, please do so by completing and sending the return form found in your shipment package. You can e-mail the completed form to rikke@charmedcopenhagen.com or send it to the following address:

Charm’ed Copenhagen, Bomosevej 45, DK 2970 Hørsholm, Denmark

In order to respect the return period of 14 days after your request, you must send the return form before this period expires.

We will refund your payment, including delivery costs, without undue delay and no later than 14 days after receipt of your return form. You will receive the refunded amount on the same card that was used to make the initial payment. Kindly note that you will have to uphold the costs associated with returning the product. Items must be returned in the best condition as possible. If the jewellery has been used, then 

If the product shows signs of having been used in addition to or has been damaged, you do not lose your right of withdrawal for the reason, but you should expect to pay for depreciation.

If the product is worthless, you are not entitled to get your money back. Therefore you should consider whether you want to use your right in that situation. It is the seller who assess product potential impairment.

You only pay for the depreciation, if you clearly have been made aware of the right of withdrawal and the conditions for the withdrawal.

If your purchase has been damaged during shipment, please refuse the package upon receipt. If the damage occurred during shipment, we will exchange the product at our expense.

Consumer rights
What are your rights as a consumer? Visit www.forbrugersikkerhed.dk for further information. All items are subject to availability. We accept no liability in case of misprint of prices.

Disclaimer
Charm’ed Copenhagen makes no warranties regarding the accuracy of the information on the website.

Contact information
Charm’ed Copenhagen, Bomosevej 45, DK 2970 Hørsholm, Denmark

Mail: rikke@charmedcopenhagen.com, Phone: +45 20 77 20 97, CVR. 28 35 78 42

Personal information
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Safeguarding your personally identifiable information
We save your personal information, along with information on your purchases, for five years in order to fulfill your guarantees and for you to be able to obtain copies of your invoices at a later point. Any questions regarding guarantees or past purchases can be directed at Charm’ed Copenhagen, rikke@charmedcopenhagen.com, Phone. +45 20 77 20 97

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. Under no circumstances to we pass on or sell your personally identifiable information to a third party.

 

DANSK: Handelsbetingelser:

Bestilling 

Varer bestilles ved at trykke på knappen "Add To Cart" (tilføj shopping bag) ved produktbeskrivelsen. Tryk "Your Cart" for at se liste over de varer, du har lagt til side. 

De varer, der er lagt i indkøbskurven, er ikke købt, før du har trykket ”Check out” og herefter på de næste sider indtastet dine leveringsoplysninger samt dankort-/kreditkortoplysninger. Når du har trykket ”Godkend ordre” og kreditkortudstederen har godkendt dine kreditkortoplysninger, er varen registreret som købt.

Din bestilling bekræftes via en elektronisk faktura, som du modtager på en e-mail umiddelbart efter du har godkendt dit køb. Alle priser på websitet er inklusive dansk moms. Den leveringsadresse, du vælger, afgør, om momsen skal trækkes fra den samlede pris. Når du får leveret varer til et EU-land (samt Grønland, Færøerne, Norge og Schweiz), vil momsen forblive en del af din købspris. Når du får leveret varer til et land uden for EU vil prisen være uden moms (- 20 %). Toldafgiften bliver beregnet og opkrævet i dit eller i modtagerens hjemland uafhængigt af Charm’ed Copenhagen.

Sikkerhed og betaling

Du kan vælge at betale med Dankort, Visa, Visa Electron, Master Card, Maestro, JCB eller American Express. Charm’ed Copenhagen er godkendt af PBS til at håndtere de ovennævnte betalingskort.

Charm’ed Copenhagen krypterer alle dine kortoplysninger med den såkaldte SSL (Secure Socket Layer) protokol. Det betyder, at uvedkommende ikke kan aflæse dit kortnummer eller andre informationer under transaktionen med PBS. Beløbet for varerne trækkes først, når varerne sendes fra Charm’ed Copenhagen. Der kan aldrig trækkes et større beløb, end det du har godkendt ved købet.

Du har mulighed for at afvise en betaling, når du modtager din betalingsoversigt. Du har ingen selvrisiko i tilfælde af at dit kort bliver misbrugt i en internet-butik, der benytter SSL i sit betalingssystem. 

Levering

Leveringstiden er normalt 6-7 hverdage. Evt. længere leveringstid vil blive adviseret pr. mail umiddelbart efter, at din bestilling er blevet håndteret.

Levering inden for Denmark er dog kun 1-3 dage

Forsendelse

Forsendelser til Danmark: Gratis levering.

Forsendelser uden for Danmark: Varekøb til værdi over DKK 3.000,- leveres gratis. Ved mindre varekøb opkræves en leveringsafgift på DKK 395,-

Reklamation 

Hvis du ønsker at reklamere over et produkt, skal det tilsendes med angivelse af købsdata samt årsag til reklamationen til webshop-adressen.

Hvis varen er synligt beskadiget under forsendelsen, skal du afvise pakken ved modtagelse. Er skaden sket under forsendelsen, byttes varen uden beregning.

Returnering

Gældende fra modtagelsesdatoen har du 14 dage til at indsende en mail med ønsket om retunering . Hvis du ønsker at fortryde dit køb, så skal du blot meddele os din beslutning ved at udfylde og sende en fortrydelsesformular via e-mail til rikke@charmedcopenhagen.dk eller til følgende adresse:

Charm’ed Copenhagen

Nordic agency

Bomosevej 45

2970 Hørsholm

Denmark

For at overholde returretten på 14 dage, skal du sende meddelelsen inden denne frist er udløbet. Vi har vedlagt en fortrydelsesformular i forsendelsen. Du har efterfølgende 14 dage til at sende varen retur. 

Vi refunderer din betaling, senest 14 dage efter modtagelsen af din fortrydelsesformular. Tilbagebetalingen gennemføres med samme betalingsmiddel, som du benyttede ved den oprindelige betaling. Vær opmærksom på at du selv skal afholde de omkostninger, der er forbundet med at returnere varen. Varen skal returneres i samme stand hvis muligt som da den er modtaget.

Forbrugerloven siger dog at hvis varen bærer præg af at have været brugt ud over det eller er blevet skadet, mister du ikke din fortrydelsesret af den grund, men du må forvente at skulle betale for værdiforringelsen.

Er varen værdiløs, er du ikke berettiget til at få dine penge tilbage. Du må derfor overveje, om du vil benytte din fortrydelsesret i den situation. Det er sælgeren, der vurderer varens mulige værdiforringelse.

Du skal kun betale for værdiforringelsen, hvis du klart og tydeligt er blevet gjort opmærksom på fortrydelsesretten og betingelserne for fortrydelse på et såkaldt varigt medium.

Hvis varen er synligt beskadiget under forsendelsen, skal du afvise pakken ved modtagelse. Er skaden sket under forsendelsen, bytter vi varen uden beregning.

Forbrugerrettigheder

Hvilke rettigheder har jeg som forbruger?

Læs nærmere på www.forbrugersikkerhed.dk

Forbehold

 Vi tager forbehold for udsolgte varer og trykfejl.

Kontakt information

Charm’ed Copenhagen

Nordic agency

Bomosevej 45

2970 Hørsholm Denmark

CVR: 28357842